"Our team went through a rigorous process working with experts to evaluate how we provide care and to adopt and implement best practices," said Mark Holyoak, chief executive officer of Castleview Hospital. "As a result of this work, we have further strengthened our cultural and operational focus on quality, and I am so proud of what we've accomplished along our journey to take even better care of our patients."
Castleview Hospital is a 49-bed acute care facility serving people in Price, Utah, and surrounding areas. To achieve Duke LifePoint Quality Affiliate designation, the Castleview team implemented a number of best practices and launched new initiatives to engage patients and families, enhance patient safety and improve quality care.
For example, the hospital leadership team instituted daily executive patient safety rounding to ensure that leaders at every level of the organization engage with staff, physicians, patients and families about quality and patient safety. The hospital also implemented bedside shift reporting to help ensure clear communication, reduce the risk of errors and maintain consistency of care during shift changes. Bedside shift reporting is an effective method for transferring information from one provider to another, while also involving the patient in discussions about their health, progress and treatment plan. Additionally, the Castleview team practices multi-disciplinary rounding to improve the patient experience; help provide safe, quality care; and ensure that the discharge process begins upon admission.
"LifePoint is committed to enhancing healthcare quality and delivery within our health system and across the nation," said David Dill, president and chief operating officer of LifePoint Health. "We are thrilled to recognize the Castleview team for their hard work and dedication to achieving high standards of care and being undisputed quality leaders within our organization."
The LifePoint National Quality Program was created through a collaboration between LifePoint Health and Duke University Health System. When hospitals enroll in the program, they begin working with Duke and LifePoint quality coaches to evaluate and strengthen their quality programs and processes. Following an initial evaluation, the hospital creates a plan and begins to deploy changes that will help it achieve quality improvement benchmarks and establish long-term solutions to sustain its results.
In addition to evaluating common quality care and patient safety metrics, the LifePoint National Quality Program focuses on foundational elements required to sustain quality care, including committed leadership, systems to ensure continuous performance and process improvement, and a culture dedicated to safety. Duke LifePoint Quality Affiliate designation denotes those hospitals that achieve a broad range of criteria in each of these areas and demonstrate a capacity to continuously measure and improve quality and patient safety.
About Castleview Hospital
Part of LifePoint Health, a leading healthcare company dedicated to Making Communities Healthier®, Castleview Hospital has been serving Price, Utah, and the surroudning communities since 1980. Castleview Hospital is a 49-bed facility and includes Emery Medical Center. Its mission is to make its community healthier and provide high quality healthcare close to home. It is a family of approximately 400 associates, physicians and volunteers. For more information, please visit www.castleviewhospital.net.